Auto Glass Across America
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Auto Glass Across America
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Insurance Questions? We Have Your Answers
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Your Frequently Asked Questions
Did You See The 20/20 Report On Windshield Safety?
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Frequently Asked Questions About Auto Glass Across America

Warranty:

(1) Do you offer a warranty?
(2) What does your warranty cover?
(3) How much does the warranty cost?
(4) How long is the warranty in effect?

Insurance:

(1) Won't my insurance rates go up if I put my claim in?
(2) Do you bill my agent or the insurance company directly?
(3) Somebody vandalized my car. Is that covered by my insurance policy?
(4) Someone vandalized my car. Do I need to call the police and file a report?
(5) Do I need an adjuster from my insurance company to come out and look at my car before you fix it?
(6) How does my insurance deductible work?
(7) How does my insurance deductible work if they broke my window and stole my stereo?
(8) How much are you going to charge my insurance company?

Hours and Locations:

(1) Which areas do you service?
(2) When are you open?
(3) Do you come to the car or do we come to you?
(4) Do you charge extra for mobile service?
(5) Do you charge extra for weekend service?
(6) I'm busy all the time. Can you come to my work?

Safety:

(1) I saw the 20/20 video on unsafe windshield installation. How can I be sure you will do the job right?
(2) Can I drive the car right away?
(3) How do I know your installers are qualified?
(4) Will you vacuum up the broken glass?

Pricing and Payment:

(1) Does your price include everything?
(2) Do I have to be there while you do the job? How will I pay you?
(3) What forms of payment do you accept?
(4) I got a price lower than yours. Why is that?

Parts:

(1) Do you only do windshields?
(2) Are there differences in the quality of glass?
(3) Will the color of my windshield match my old one?
(4) Does your windshield come with the shaded band at the top?

Misc:

(1) What about the inspection stickers on my windshield?
(2) It looks like it's going to rain tomorrow. Can you still get the job done if it rains?
(3) What if my windshield leaks?
(4) If you repair the chip on my windshield, will it pass inspection?
(5) My windshield is leaking. Can you replace the seal?
(6) What about my rear view mirror?
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